| 編號 | 商品編號 | 商品名稱 | 作者 | 類別 | 使用課程名稱 |
| 1 | 9-802-009 | Transforming Singapore''s Public Libraries | Hallowell, Roger;Knoop, Carin-Isabel;Neo, Boon Siong | Entrepreneurship | Service Processes( OPIM311 ) |
| 2 | 9-579-218 | Nordstrom | Salmon, Walter J.;Parpia, Manu | Human resource management | Service Processes( OPIM311 ) |
| 3 | 9-502-011 | Harrah''s Entertainment, Inc. | Lal, Rajiv;Carrolo, Patricia Martone | Marketing | Service Processes( OPIM311 ) |
| 4 | 9-687-046 | Club Med (A) | Hart, Christopher W.L.;Arczynski, Dan;Maher, Dan | Service management | Service Processes( OPIM311 ) |
| 5 | 9-687-047 | Club Med (B) | Hart, Christopher W.L.;Maher, Dan | Service management | Service Processes( OPIM311 ) |
| 6 | 9-690-030 | Ford Motor Co.: Dealer Sales and Service | Schlesinger, Leonard A.;Pelofsky, Mark | Service management | Service Processes( OPIM311 ) |
| 7 | 9-692-058 | Taco Bell Corp. | Schlesinger, Leonard A.;Hallowell, Roger | Service management | Service Processes( OPIM311 ) |
| 8 | 9-800-251 | Everdream | Hallowell, Roger;Darwall, Christina | Service management | Service Processes( OPIM311 ) |
| 9 | 9-184-048 | Controls at the Sands Hotel and Casino | Merchant, Kenneth A.;Traynor, Jeffrey M. | Other | Service Processes( OPIM311 ) |